Epic Online Services (EOS) provides a Ticketing System to support your products from a centralized location using an automatically generated, preassigned email address and a public web API key. The ticketing system supports: Tracking open, in-progress, and closed tickets Merging related tickets Replying to end-users who have submitted a ticket and receiving replies
WEB API KEY
First off you must get your Web API Key from the Epic Developer Portal for your Product/Application, you can find this by going to “Player Ticketing” > “Show API Key” Button, see provided screenshot:
SUBMITTING A TICKET
The EOSCoreWeb module makes it easy to submit tickets, all you have to do is enter your Web API Key and fill out the information you need in the Request