{"id":7579,"date":"2021-12-08T13:03:39","date_gmt":"2021-12-08T13:03:39","guid":{"rendered":"https:\/\/eeldev.com\/?page_id=7579"},"modified":"2025-05-05T20:27:18","modified_gmt":"2025-05-05T20:27:18","slug":"help","status":"publish","type":"page","link":"https:\/\/eeldev.com\/index.php\/help\/","title":{"rendered":"ASKING FOR HELP"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<h3 class=\"wp-block-heading\">\u23f1\ufe0f Support Availability<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Support hours:<\/strong> 08:00\u201314:00 GMT+1 (UTC+01:00)<\/li>\n\n\n\n<li><strong>Unavailable:<\/strong> Weekends &amp; Swedish public holidays<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u2705 Before You Ask<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>Check You&#8217;re a Verified Customer<\/strong><\/h3>\n\n\n\n<p>To receive support, make sure your product is verified. Follow this guide:<br>\ud83d\udc49 <a class=\"\" href=\"https:\/\/eeldev.com\/index.php\/how-to-validate-your-product\/\">How to validate your product<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>Include Logs With Your Request<\/strong><\/h3>\n\n\n\n<p>We cannot help without logs. They tell us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Engine version<\/li>\n\n\n\n<li>Hardware info<\/li>\n\n\n\n<li>Called functions<\/li>\n\n\n\n<li>Crash callstack (if applicable)<\/li>\n<\/ul>\n\n\n\n<p><strong>To include logs:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reproduce the issue<\/li>\n\n\n\n<li>Close the project<\/li>\n\n\n\n<li>Attach the newly generated logs<br><em>(Avoid sending large or outdated logs.)<\/em><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>Provide Detailed Information<\/strong><\/h3>\n\n\n\n<p>Instead of \u201cFeature X isn\u2019t working,\u201d provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>OS<\/li>\n\n\n\n<li>Unreal Engine version<\/li>\n\n\n\n<li>Plugin version<\/li>\n\n\n\n<li>Running in editor or packaged?<\/li>\n\n\n\n<li>Relevant Blueprint screenshots<\/li>\n\n\n\n<li>Logs from the <code>\/Saved\/Logs\/<\/code> directory<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>Read the Documentation<\/strong><\/h3>\n\n\n\n<p>Most reported issues are already covered in the plugin documentation. Take the time to read it thoroughly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. <strong>Check the Example Projects<\/strong><\/h3>\n\n\n\n<p>Each plugin includes an example project to demonstrate basic functionality. <strong>Do not<\/strong> use these in production\u2014they are for learning only.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. <strong>Use the Discord Server<\/strong><\/h3>\n\n\n\n<p>If you\u2019ve verified your product on Discord, you&#8217;ll gain access to private support channels.<br>\ud83d\udccc <em>Tip: Use the search function. Most questions have already been answered!<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u2699\ufe0f Common Misconfigurations<\/h2>\n\n\n\n<p>Many issues stem from incorrect configuration in <code>DefaultEngine.ini<\/code>. This file:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defines which subsystem the engine should use<\/li>\n\n\n\n<li>Provides credentials to the plugin<\/li>\n<\/ul>\n\n\n\n<p>Ensure your setup matches what&#8217;s outlined in the documentation and example project.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udeab Unrelated Questions<\/h2>\n\n\n\n<p>Please note: <strong>We cannot provide help for issues unrelated to our plugins.<\/strong><br>Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cHow do I replicate player names?\u201d<\/li>\n\n\n\n<li>\u201cHow do I configure Steam Achievements?\u201d<\/li>\n\n\n\n<li>\u201cWhere do I get a Steam App ID?\u201d<\/li>\n<\/ul>\n\n\n\n<p>These questions are not plugin-specific. For help with services like Steam or Epic Online Services, refer to <strong>their official documentation or community<\/strong>.<\/p>\n\n\n\n<p>You may still ask these questions in Discord, but <strong>support is not guaranteed<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"where\"><strong>\ud83d\udcc1 Where to Find Your Logs<\/strong><\/h3>\n\n\n\n<p>Logs are always generated in your projects <strong>Saved<\/strong> directory, see the screenshot below.<\/p>\n\n\n\n<p class=\"has-text-align-center has-light-green-cyan-background-color has-background\"><strong>File names might be different in your case but the same principle still applies.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-08-135657.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"252\" src=\"https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-08-135657.png\" alt=\"\" class=\"wp-image-7580\" srcset=\"https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-08-135657.png 940w, https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-08-135657-300x80.png 300w, https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/Screenshot-2021-12-08-135657-768x206.png 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Which logfile should I include?<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>EDITOR?<\/strong><\/h4>\n\n\n\n<p>If you are running a PIE instance (run in editor) you can include the <strong>SteamCore_Example.log<\/strong> file, however if you are running a <strong>Standalone Game<\/strong> instance in the editor you will have to send the <strong>SteamCore_Example_2.log<\/strong> becuase when you run a Standalone Game instance the editor will generate a log file for that instance alone.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>PACKAGED PROJECT?<\/strong><\/h4>\n\n\n\n<p>Packaged projects save their logs in the <strong>Saved <\/strong>directory, see the included screenshot for an example.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/logs_2.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"963\" height=\"176\" src=\"https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/logs_2.png\" alt=\"\" class=\"wp-image-7581\" srcset=\"https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/logs_2.png 963w, https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/logs_2-300x55.png 300w, https:\/\/eeldev.com\/wp-content\/uploads\/2021\/12\/logs_2-768x140.png 768w\" sizes=\"auto, (max-width: 963px) 100vw, 963px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>BLUEPRINTS<\/strong><\/h3>\n\n\n\n<p>If you are working in your own project it&#8217;s also a good idea to include screenshots of your Blueprint logic.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u23f1\ufe0f Support Availability \u2705 Before You Ask 1. Check You&#8217;re a Verified Customer To receive support, make sure your product is verified. Follow this guide:\ud83d\udc49 How to validate your product 2. Include Logs With Your Request We cannot help without logs. They tell us: To include logs: 3. Provide Detailed Information Instead of \u201cFeature X &#8230; <a title=\"ASKING FOR HELP\" class=\"read-more\" href=\"https:\/\/eeldev.com\/index.php\/help\/\" aria-label=\"Read more about ASKING FOR HELP\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-7579","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ASKING FOR HELP - eelDev<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eeldev.com\/index.php\/help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ASKING FOR HELP - eelDev\" \/>\n<meta property=\"og:description\" content=\"\u23f1\ufe0f Support Availability \u2705 Before You Ask 1. 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